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Privacy Policy

Privacy Policy
Effective Date: 5-4-2025

This Privacy Policy governs the manner in which the website collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all services offered by Koch Orthodontics.

WHAT INFORMATION DO WE COLLECT?

We may collect personal identification information from Users in a variety of ways, including, but not limited to:
• When Users visit our Site, register on the Site, or subscribe.
• In connection with other activities, services, features, or resources we make available on our Site.

Users may be asked for, as appropriate, their email address, name, phone number, and other contact details. Users may visit the Site anonymously, but we will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, though doing so may prevent them from engaging in certain Site-related activities.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We may use your information in the following ways:
• To ensure the Site is delivered effectively for your needs.
• To provide information, products, or services you request from us.
• To carry out obligations from contracts between you and us.
• To send appointment reminders, promotional materials, or newsletters, where you have opted in.
• To improve customer service and respond to inquiries or complaints.
• To optimize the Site and the services we offer.
• To analyze data for marketing and demographic studies to improve our offerings.

We may also use your information for email notifications, newsletters, and marketing communications you have consented to. You can opt out of receiving such communications at any time by contacting us at [Insert Email Address] or following the “unsubscribe” instructions in emails.

COOKIES

Our Site may use cookies to enhance User experience. Cookies are small text files placed on your computer to track usage and personalize content.

Users can set their browser to refuse cookies or alert you when cookies are being sent. However, some Site features may not function properly if cookies are disabled.

We may also use analytics services, such as Google Analytics, and advertising platforms, such as Google Ads and Facebook Ads, which place cookies on your device to monitor usage, personalize advertising, and improve our marketing efforts.

DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent Users’ personal identification information to others. However, we may disclose your personal information:
1. To service providers or partners assisting us in operating the Site or providing services to you.
2. To comply with legal obligations or enforce our rights.
3. To Facebook Inc., Google LLC, and their affiliates for targeted advertising and marketing purposes. You can review their privacy policies and terms here:
• Facebook Custom Audiences: https://www.facebook.com/ads/manage/customaudiences/tos.php
• Google Ads: https://policies.google.com/privacy

Information collected for advertising purposes may be used to deliver customized ads and improve campaign performance.

THIRD-PARTY SITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such external websites. We encourage Users to review the privacy policies of third-party sites before submitting personal data.

HOW DO WE PROTECT YOUR INFORMATION?

We implement appropriate security measures to safeguard your personal information from unauthorized access, disclosure, or destruction. However, data transmission over the internet is not completely secure, and we cannot guarantee absolute security.

Your information will only be retained for as long as necessary to fulfill its intended purpose or as required by law.

ACCESSING YOUR INFORMATION

You may request access to or correction of your personal information at any time by contacting us at: Koch Orthodontics
Address: 55 Towler Rd., Lawrenceville, GA 30046
Phone: (770) 962-9560
Email: braces@kosmiles.com

We may require proof of identity for such requests.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with a revised effective date. We encourage Users to check this page regularly to stay informed about how we are protecting the personal information we collect.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree, please do not use the Site. Continued use following changes to this policy will be deemed as your acceptance of those changes.

CONTACTING US
If you have questions or concerns about this Privacy Policy, please contact us at: Koch Orthodontics
Address: 55 Towler Rd., Lawrenceville, GA 30046
Phone: (770) 962-9560
Email: braces@kosmiles.com

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PATIENT REVIEWS

Our 5-Star Experience

Check out what our patients are saying about their experience with our amazing doctors and team!

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Katie O.
Everyone from the front desk to the doctors are excellent. We’ve been very happy with our experience and the care our son has received. The office experience is great, and the monthly payment plan is most helpful. My son of course loves the video game room!
Response from the owner:Hi Katie! Thanks so much for the review. We are so happy that you are enjoying your experience with us!
Yadira L.
Buen trabajo , amavilidad. Confianza Y con una técnicas modernas que hacen un trabajo excelente . Tiene mi hija una sonrisa hermosa Gracias Kool recomendado al 💯
Ann R.
Dr. Koch is the best orthodontist in the Gwinnett area. Get the famous Koch smile. We also love Robin, she has been at this office for a very long time. She is a genuine good hearted person.
Response from the owner:Hi Ann! Thank you so much for the kind words! Our doctors truly love helping out patients achieve their perfect smile! Robin will be thrilled to hear your sweet shoutout, she is definitely a gem on our team!
yolanda M.
Devonte is great here at Koch Orthodontics!!!!
The BEST PLACE TO COME
Response from the owner:Hi Yolanda! Thanks for the love! We agree, Davonte is pretty amazing! We are so happy to hear that you are loving your experience, we think it's the best place too! :)
Charmelle H.
Excellent customer service. Love the vibe in the office. Very comfortable and welcoming. The staff is really awesome and very kind.I would recommend to friends and family.
Response from the owner:Hi Charmelle! we're so glad you felt comfortable and welcomed! Our goal is to make every visit a positive experience. We appreciate your recommendation and love having you as a part of the Koch Ortho Family!
Mike R.
We had our initial consultation and couldn’t be more impressed. The staff was both friendly and extremely knowledgeable. The facilities are top notch, and the treatment plans were presented clearly and plainly so that we understood exactly what we were getting, and how the process would go. We are very excited to begin
Response from the owner:Hi Mike! We are so glad that your first visit made such a great impression! Our team works hard to provide personalized care and we are thrilled that you felt that from the start. We can't wait to begin this journey with you!
Mirela K.
Friendliest staff and the doctors are always very patient. We highly recommend them!:-)))
Response from the owner:Thank you so much for the kind words! 😊 We're thrilled to hear that you had a great experience with our team in Lawrenceville. Your recommendation means the world to us!
Tanisha J.
Davante was amazing he was very professional and gentle.
The entire staff is great!
Response from the owner:We appreciate the kind words, thank you!
Jillian W.
Awesome!!! Koch’s orthodontist is an amazing place. They are clean, professional and nice!
Response from the owner:💙 Wow, Jillian—short and sweet, just like a perfect smile! 😃✨ We love the enthusiasm and truly appreciate your support. Stay awesome! 🦷🎉
MaKaylah M.
Johnny has been phenomenal with my journey! I really appreciate his attention to detail regarding my teeth and answering my many questions. Kudos to him and Dr. Koch for making this a great experience.

Thanks so much!!!
Marquitta Martin
Response from the owner:Thank you so much for the wonderful review! 🌟 We’re thrilled to hear that Johnny and Dr. Koch made your journey such a positive one. Your kind words mean the world to us, and we’re so glad you felt cared for every step of the way. We’ll be sure to pass along your kudos to Johnny! 😄
Janna R
Great experience and friendly team from the front office staff to the back office staff. Treatment coordinator was very warm, friendly and transparent! Becky was super sweet, professional and gentle!! Highly recommend to anyone looking to do enhance their smile! 😃
Response from the owner:Thank you so much, Janna! 😊 We’re thrilled to hear you had a great experience from start to finish. We’ll be sure to pass along your kind words to Becky and our treatment coordinator. Your recommendation means the world to us! 💙
Weeb’s P.
the people are nice, and communicate with you well.
Response from the owner:Thank you so much! 😊 We’re glad you felt our team was kind and communicative — that’s exactly the experience we aim to provide!
Unknown C.
Always a pleasant visit at Koch. Front desk staff greets on arrival, office very clean, and the back staff work fast and efficient. If you need water or coffee it’s an available as well. Dr Koch is very nice as well give great recommendations to help keep your smile beautiful and straight.
Response from the owner:Thank you so much, Erica! 🌟 We're so happy to hear your visits are always pleasant. From the warm welcome at the front to the efficiency in the back — we’re proud of our team! And we’re glad you’ve had such a great experience with Dr. Koch’s care and recommendations. Keep smiling bright! 😁
Melissa W.
Everyone here is so friendly and nice. They really explain what’s going on. Nice flexible plans as well. Would highly recommend
Response from the owner:Thank you so much, Melissa! 😊 We're thrilled to hear you felt welcomed and well-informed — our team works hard to create a friendly, supportive experience with flexible options that work for you. We truly appreciate your recommendation!
James H.
The staff is extremely friendly and the whole atmosphere is very welcoming. They are very thorough in their exam. Both of our kids love coming here.
Response from the owner:Thank you, James! 🦷 We're so glad to hear your whole family feels welcome and well cared for at our Lawrenceville office. It means a lot to know your kids love coming here — that's exactly what we aim for!
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We have convenient locations in Lawrenceville and Loganville, and we serve everyone in the surrounding areas! Come visit us at one of our locations or contact us using the info below. We can’t wait to meet you and your family soon!

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